Privacy Policy

Privacy Policy

Effective Date: [ 25 Feb, 2026]

This Privacy Policy explains how MegaSouq LLC ("MegaSouq", "we", "our", or "us") collects, uses, shares, and protects your personal information when you visit, browse, register, or make a purchase from our e-commerce website (the "Website").

1. Company Information

  • Company Name: MegaSouq LLC
  • Registered Location: RAKEZ – Ras Al Khaimah Economic Zone (Ras Al Khaimah Free Zone), United Arab Emirates
  • Urgent Email: connect@megasouq.ae
  • WhatsApp Support: +971564322902 (WhatsApp only)

2. Scope

This Privacy Policy applies to information we collect through our Website and related services (including customer support and communications). It does not cover third-party websites or services that may be linked from our Website.

3. Information We Collect

We may collect the following categories of information:

  • Identity & Contact Data: name, email address, phone number.
  • Order & Account Data: order history, account login details (if you create an account), preferences.
  • Delivery & Billing Data: shipping address, billing address.
  • Payment Data: payments are processed via Ziina Pay (UAE local payment gateway). We do not store your full card details on our servers.
  • Technical Data: IP address, browser type, device identifiers, pages viewed, and usage data.
  • Cookies & Similar Technologies: see the Cookies section below.

4. How We Use Your Information

We use your information for the following purposes:

  • To create and manage customer accounts (optional) and enable guest checkout.
  • To process orders, payments, and deliver products within the UAE.
  • To send order confirmations, shipping updates, invoices, and service messages.
  • To provide customer support and respond to inquiries.
  • To improve our Website, products, services, and user experience.
  • To detect, prevent, and protect against fraud, abuse, and security incidents.
  • To send marketing communications (newsletter / offers) via email and/or WhatsApp where permitted and/or based on your preferences.

5. Cookies

We use cookies and similar technologies to support essential website functions and improve your experience. Cookies may be used to:

  • Keep items in your cart and support checkout.
  • Remember login sessions and preferences.
  • Measure performance and understand how visitors use the Website.

You can control cookies through your browser settings. Disabling cookies may impact some Website features.

6. Sharing Your Information

We do not sell your personal information. We may share your data only when necessary to provide our services, including:

  • Payment Processing: payments are processed through Ziina Pay. Ziina Pay may collect and process payment details according to their own privacy practices.
  • Delivery & Courier Partners: we share only the necessary information required for delivery (such as name, phone number, and shipping address) with courier companies to fulfill your order.
  • Service Providers: hosting, security, analytics, and technical support providers who help us operate the Website.
  • Legal Requirements: if required to comply with a legal obligation, court order, or lawful request.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, compliance with legal obligations, dispute resolution, and enforcement of our agreements.

9. Your Choices

  • Account Information: if you have an account, you may update certain profile details via your account dashboard.
  • Marketing Opt-Out: you can opt out of marketing emails using the “unsubscribe” link in emails, and you may request WhatsApp opt-out by messaging us.
  • Cookies: you can disable or delete cookies from your browser settings.

10. Marketing Communications (Email & WhatsApp)

If you choose to receive marketing communications, we may send you newsletters, offers, and promotional updates via email and/or WhatsApp. You can opt out anytime.

11. International Transfers

Some of our service providers (such as website hosting, analytics, or technical tools) may process data using servers located outside the UAE. When this happens, we take reasonable steps to ensure appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the Effective Date.

13. Contact Us

If you have any questions about this Privacy Policy, contact us:

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