Refund and Returns Policy

Refund & Exchange Policy

Effective Date: [Insert Date]

At MegaSouq LLC, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we offer a refund or exchange under the conditions described below.

1. Refund & Exchange Period

Customers may request a refund or exchange within 15 days from the purchase date.

2. If the Issue is From Our Side

If the product has a defect, damage, wrong item, or any mistake caused by MegaSouq LLC, customers are eligible for:

  • Full refund, or
  • Product exchange

The choice between refund or exchange will be provided according to the customer’s preference. In this case, all delivery or return costs will be covered by MegaSouq LLC.

3. If the Issue is From the Customer Side

If the return request is due to customer reasons (such as wrong selection, size preference, or change of mind), we offer:

  • Exchange only
  • No refund will be provided

4. Delivery Charges

If the return or exchange is required due to an error from the customer (such as incorrect address or customer-related delivery issues), delivery charges may apply.

If the issue is caused by MegaSouq LLC, the return or exchange will be arranged free of charge.

5. Product Condition

To qualify for a refund or exchange, products must:

  • Be unused
  • Be in original condition
  • Include original packaging (if applicable)

6. Contact for Returns

If you wish to request a refund or exchange, please contact our support team:

Call us 24/7

+971 56 432 2902

RAKEZ – Ras Al Khaimah Economic Zone
Ras Al Khaimah, United Arab Emirates
connect@megasouq.ae

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